Nokia Intellisync Mobile Suite support services will help you achieve business value from your Nokia mobility solutions. From implementation assistance to day-to-day support, the Nokia global support infrastructure and technical expertise deliver peace of mind and help ensure your Nokia Intellisync Mobile Suite solutions operate at peak performance, day in and day out.
Our award-winning IT-grade services feature around-the-clock technical support for the entire Nokia Intellisync Mobile Suite, including rapid problem resolution, software updates and more..
Benefits
- Reduce the time, cost and effort required to deploy and maintain Nokia Intellisync applications
- Extensive mobile expertise to provide fast resolution times and proactive problem prevention
- Single point-of-contact and multi-vendor coordination to ease deployment and interoperability issues
- Global technical support at a predictable annual cost
- A complete services portfolio that includes training, installation, and account management services to help ensure successful deployment across your organization
Service Plans
Two offerings are available to best meet the needs of your business:
- Nokia Access 5x12 (five days a week, 12 hours a day), and
- Nokia Access 7x24 (seven days a week, 24 hours a day).
| Service Features | Nokia Access 5x12 | Nokia Access 7x24 |
| Direct Nokia TAC Support Coverage | Extended Business Day: 12 hours a day, 5 days a week | Around-the-clock: 24 hours a day, 7 days a week |
| Plan Term/Invoicing | 1 Year/ in advance | 1 Year/ in advance |
| Named Support Contacts | 2 | 4 |
| TAC Target Response Time | <2 hours | <2 hours |
Nokia Support Web electronic case management and incident logging | Yes | Yes |
| Product documentation, technical bulletins, and Ask Nokia Knowledgebase | Yes | Yes |
Nokia Software Subscription Software version upgrades as available | Yes | Yes |
| Maintenance releases, as applicable | Yes | Yes |
| Corrective maintenance, as required | Yes | Yes |
| Multi-Vendor Coordination | Yes | Yes |
| Migration/Upgrade Support | Yes | Yes |
| Offering Structure |
| Nokia Intellisync Mobile Suite Support | Required One per enterprise customer |
| Software License Support | Required Quantity required corresponds directly to the number of Nokia Intellisync Mobile Suite individual software product licenses purchased on a per user, device or server basis |
| Additional Options |
| Onsite Installation Services | Optional | Optional |
| Advanced Services | Optional | Optional |
| Additional Named Contacts | Optional | Optional |
| Pre-scheduled Onsite Support | Optional | Optional |
| Onsite Technical Training | Optional | Optional |
The Nokia Difference
Through our commitment to your business success and our focus on delivering results, Nokia Services maintains one of the highest customer satisfaction ratings in the industry.