Repair

• Hold the power button down for a full 3 seconds. (The power button is often located on the top of your phone. Please refer to your user guide for the location of the power button for your specific phone).
• Ensure the battery has been sufficiently charged. If your phone is new or the battery is completely drained, charge the battery for the sufficient time period (please refer to your user guide) and then try to power on the phone. If your phone is not new or the battery is not drained, install the charger to see if the charging indicator comes on. If it does, then press the power button for 3 seconds with the charger connected.
• Try removing your battery and replacing it back in the phone.
• Check if you have the correct Nokia original battery for your phone. If you do not have the correct battery, please return to your point of purchase to obtain the correct battery for your phone or purchase the appropriate battery for your phone
• If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, battery or charger. Your point of sale may be able to assist you. Please be sure to call first.

• If you have changed service providers and your phone does not recognize your new SIM card from your new service provider, it may be because your phone was specially configured for your first service provider's network. If that is the case, your original service provider may be able to reconfigure your phone. Please contact your service provider for assistance.
• SIM card is out of alignment. If the card has been removed and replaced or the phone has been dropped, the SIM card may need to be adjusted. Follow the SIM card installation instructions in your user guide.
• SIM card could be damaged. If so, contact your service provider for replacement.
• PUK (Personal Unblocking Key) code entered incorrectly a number of times. This code is used to protect your phone from unauthorized access and if multiple attempts at entering the PUK code occur, the SIM card will become inactive for your protection and it will be necessary to obtain a new SIM card from your service provider.

• Ensure that your phone is powered on and that there is sufficient signal strength. When you are at the start screen or on a call, the strength of the radio signal is indicated by the signal indicators on the left side of your phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases.
• If there is a headset attached to the phone, it will not ring. You should be able to hear the ringing through the headset. Detach the headset and retest the phone to determine if that resolves the issue.
• Check to see if the phone is in the "Silent" profile. If the phone is in the "Silent profile", change the "Silent" profile to the "Normal" profile and retest. To change your profile, please refer to your user guide.
• Ensure that a ring tone has been enabled and the volume is not too low. (Please follow the instructions in your user guide.)
• If your Nokia phone is going straight to voice mail without ringing and your phone is powered on and you have sufficient signal strength, your service provider may need to reset your voicemail services.

• Ensure that the battery has been charged. Please refer to your user guide for charging instructions.
• Remove the battery and replace.
• Check if you have the correct Nokia original battery for your phone. If you do not have the correct battery, please return to your point of purchase to obtain the correct battery for your phone or purchase the appropriate battery for your phone.
• If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, battery or charger. Your point of sale may be able to assist you. Please be sure to call first.

• Subscribe -The text message and e-mail features are supported by the service provider. To use these features, you have to subscribe to the service. Please contact your service provider for more information on the availability of these services in your area. The service provider will also need to assist you in storing a message center number.
• Load Settings - Multimedia Messaging Service (MMS), Short Messaging Service (SMS), and E-mail settings may be available on our website. Please visit our settings area.

• Ensure that your phone is powered on. Hold the power button down for a full 3 seconds. (The power button is often located on the top of your phone. Please refer to your user guide for the location of the power button for your specific phone).
• Confirm that your service is active. If you are unsure, contact your service provider.
• Check that you have sufficient network signal strength. When you are at the start screen or in a call, the strength of the radio signal is indicated by the signal indicators on the left side of your phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases. To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.

• If you see the word "Locked" on the display of your Nokia phone, you may have activated the key guard feature. Press the button below "Unlock" then press the * (Asterisk) key, to unlock the key guard on your phone. The phone will display "Phone unlocked"
• Some Nokia phones also have the phone lock feature available. If the phone lock was activated on your Nokia phone, your phone would prompt you to enter your lock code. The default lock code is 1234. If you do not know your lock code number, please contact your service provider or submit your phone so it may be inspected for repair. Repair instructions and locations.

• When you are at the start screen or in a call, the strength of the radio signal is indicated by the signal indicators on the left side of your phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases.
• To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.

If you need additional troubleshooting assistance, please contact your service provider or Nokia Care Contact Center at 1-888-NOKIA-2U (1-888-665-4228). Send an e-mail

Also, please reference the on-line tutorials, user guides and FAQs.

Or, please reference the on-line tutorials, user guides and FAQs.